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Aditya Birla Management Corporate Ltd.

CONTENTS

•  COMPANY PROFILE 

• CHAPTER – 1:  THEORITICAL STUDY OF THE SERVICE DESK 

• CHAPTER – 2:  NAVIGATION OF THE SERVICE DESK 

• CHAPTER – 3:  COLLECTION OF CI – DATA 

• CHAPTER – 4:  IMPORT OF THE CI ITEMS INTO THE SERVICE DESK 

• CHAPTER – 5:  BUILDING UP OF DATABASE RULES 

• CHAPTER – 6:  INSTALLING SERIVCE DESK ON CLIENT’S PC

• CONCLUSION

• BIBLIOGRAPHY

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