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Aditya Birla Management Corporate Ltd.

CONCLUSION

            Finally, to conclude, the MNC’s such as Aditya Birla Group have mail & messaging at the peak. Therefore, the call logging soft wares are preferred over voice calls. And Service Desk provides the facility of escalation which helps in proper management of the Corporation.

            Though these soft wares have some of the limitations such as: -

-         Does not support Windows 9X.

-         Java Scripting is essential.

-         Has an inadequate urge of put-ons.

But future aspects are also to be taken under consideration such as: -

                  -     Enables Web-based call logging with the use of service pages.

                  -     Also works on Linux, Unix

                  -     Escalation process enhances accuracy.

                  -     Development of Database rules is easy.

                  -     Reports can be generated in different formats

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 BIBLIOGRAPHY

·        Documentation provided by Hewlett Packard for the Service Desk.

·        Home site: - http://www.adityabirla.com/.

·        Network Solution provided by Hewlett Packard.

·        URL used: - http://www.hp.com/service desk/ver 4.5/

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