Aditya Birla Management Corporate Ltd.
CHAPTER - 2: - NAVIGATION OF THE SERVICE DESK
LOGON WINDOW
Enter the Login name and Password and click OK
WINDOW FOR SERVICE CALLS
CLICK ON ORGANIZATION TO SEE PERSON DETAILS
CLICK ON CMBD FOR VIEWING CONFIGURATION ITEM DETAILS
LOGGING A SERVICE CALL
Select SerivceDesk à Service Call à right click à New Service Call
Fill the respective fields and then click on SAVE AND CLOSE then you will get a ID.
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