ZKSPL

Discussion in 'BPO / KPO jobs' started by Guest, Jan 27, 2009.

  1. Guest

    Guest Guest

    Manager Transition
    ZKSPL


    Experience:7 - 9 Years Location:ChennaiEducation:UG - Any Graduate - Any Specialization PG - Any PG Course - Any SpecializationIndustry Type:BPO/ITES /CRM/TranscriptionFunctional Area:ITES/BPO/KPO, Customer Service, Ops.

    Job Description
    Overall responsibility of successfully migrating the processes from the client’s site and achieving metrics defined in the project brief.

    Should understand the client requirements and prepare a detailed project plan

    Acts as the single point of contact for the project for client and internal stakeholders and work closely with all enabling functions and operations within the organization.

    Providing timely and accurate reporting and feedback of results both prior, during and after Transition implementation, escalating issues where necessary.

    Responsible for impact analysis for a change request and implementation of an approved change request.

    Responsible for coaching & mentoring the Transition team members with respect to projects.

    Adhere to Transition tool kit and complete all documentation.

    Participate in Transition Planning exercise for new deal and prepare Transition responses for RFP/RFI’s.

    Prior onsite transition experience is preferred.
    Desired Candidate Profile
    Overall responsibility of successfully migrating the processes from the client’s site and achieving metrics defined in the project brief.

    Should understand the client requirements and prepare a detailed project plan

    Acts as the single point of contact for the project for client and internal stakeholders and work closely with all enabling functions and operations within the organization.

    Providing timely and accurate reporting and feedback of results both prior, during and after Transition implementation, escalating issues where necessary.

    Responsible for impact analysis for a change request and implementation of an approved change request.

    Responsible for coaching & mentoring the Transition team members with respect to projects.

    Adhere to Transition tool kit and complete all documentation.

    Participate in Transition Planning exercise for new deal and prepare Transition responses for RFP/RFI’s.

    Prior onsite transition experience is preferred.
    Company Profile
    Leading KPO with 1000+ employees based in Chennai
    Contact Details
    Company Name:ZKSPL
    Website:Not Mentioned
    Executive Name:John
    Address:Not Mentioned
    Email Address:jkoshy@zenta.com

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