Walk-ins for Quality Analyst / Quality Assurance -BPO / Call Center @ Intarvo Technologies Ltd

Discussion in 'BPO / KPO jobs' started by krishan, Nov 8, 2014.

  1. 1 - 6 yrs
    Noida


    • Walk-ins Date:- Monday to Friday from 10th Nov to 14th Nov
      Walk-ins Time:- 10:00am to 4:00pm

      Walk-ins Address:- Intarvo Technologies LTD, B-45, Sector-80
      Phase II, Noida,Landmark- Near Samsung Manufacturing Unit
      Contact Person:- Vineet Sharma
      Contact Number:- 0120- 3381416Company:- inTarvo Technologies Ltd
      Position:- Quality Analyst / Quality Assurance
      Location- Noida
      Working Exp:- 1+ years
      Qualification:- Any Graduate
      Notice Period:- It must not be more than 7-15 days



      Job Description

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      Designation Quality Analyst | Call Quality | Data Analyst | Quality Assurance - 2 Opening

      Job Description

      About the role:
      Involves call monitoring for Inbound / Outbound Servicing Voice process. Analyze data and identify TNI requirements. Prepare and download feedbacks to enable process improvement. Liaison with production teams to understand business and process requirements.

      Job Purpose:
      Setup an effective improvement and control mechanism to ensure minimum process deviation.

      Key Responsibility Areas:
      Ensure minimum sample audits.
      Ensure minimum required feedback downloads
      Enable and facilitate continuous process improvement.


      Desired Profile Requirements :
      Graduate
      1-3 years of Experience in Inbound / Outbound Call Quality
      Should have exposure to Quality Systems and Standards
      Competencies required to do this job well:
      Excellent oral and written communication skills.
      Excellent Analytical Skills.
      Good Knowledge of MS Excel (Formulas, Pivots & Charts)

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