Senior Associate @ Veldos BPO

Discussion in 'BPO / KPO jobs' started by krishan, Nov 16, 2014.

  1. Veldos provides a multitude of services to US and global businesses across different verticals but there is one common denominator-BUILDING BRANDS BY PROVIDING EXTRAORDINARY SERVICE AT EVERY TOUCH POINT. At Veldos, we know how hard it is to get and keep a customer, so every chance your firm gets to wow the customer is important. And you are entrusting Veldos with your brand. We know that whether we are creating an inbound call center for new customers, making outbound calls for early or late stage debt collections, or working with medical patients to resolve claims, we must have a well trained team that is knowledgeable and attentive to make for a great customer experience. We don't take this responsibility lightly. We are constantly investing in training, new technology, data visualization and automated compliance. Our promise to you is that we will meet your needs in a highly profitable way and that Veldos customer touches will always improve lifetime value. Take a look at our service offering and see how we can help. We stand ready to customize our solutions. We enable our partners in the Financial Services, Healthcare, Telecom, Utilities, Transportation/Logistics and Shared Services industries to achieve business objectives with a targeted focus on outstanding quality, cost effectiveness, and continuous improvement.
    DesignationSenior Associate
    Job DescriptionAt Veldos BPO we are looking for Senior Associates for our International Processes.

    The candidate should have a passion for customer service. He/she will be responsible for service delivery and quality across the process. A must have to succeed in this environment is excellent communication and comprehension skills along with a goal oriented approach.

    More details about the profile are as mentioned below :

    Eligibility Criteria for candidates
    Should be willing to work in a voice process
    Qualification: SSC/ HSC/ Graduates/Experience/ Freshers
    Should be willing to work in rotational night shifts

    Designation: Senior Associate

    Process: Voice Customer Support

    Experience: 0-5 years

    Salary: Between 18k-35k + Incentives

    Job Location: Powai , Mumbai

    We are looking for candidates with
    Excellent Communication Skills both written and spoken.
    Basic computer knowledge
    Good listening/observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established. This is required in a call center / BPO environment
    Desired ProfilePlease refer to the Job description above
    Experience1 - 5 Years
    Industry TypeBPO / Call Centre / ITES
    RoleAssociate/Senior Associate -(NonTechnical)
    Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
    UG - Any Graduate - Any Specialization, Graduation Not Required

    PG - Any Postgraduate - Any Specialization, Post Graduation Not Required

    Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

    Compensation: 2,00,000 - 4,00,000 P.A. Plus incentives
    KeywordsBPO VOICE PROCESS customer service associate CALL CENTRE
    ContactMs. Avril Lobo

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