Kasyap Iserve, Mumbai

Discussion in 'BPO / KPO jobs' started by Guest, Sep 22, 2007.

  1. Guest

    Guest Guest

    Kasyap Iserve

    Position : Sr Process Associate/Process Associate
    Qualification : School & Graduation - Any Graduate
    Experience : 0 -1
    Level : Associate and Sr. Associate
    Location : MAHARASHTRA (Mumbai)
    Salary : INR 100000 - 200000
    Key Skills : Outbound sales


    JOB DESCRIPTION :
    Selling products to international customers (US)
    Lead generation
    Converting leads into actual sales
    Handling and resolving Customer queries over phone within defined limit
    Promoting various campaigns for our clients
    Update knowledge of the process on regular basis
    Ensure that all customer complaints are recorded and acted upon
    Coordinating with team leader on unresolved complaints and queries
    Transfering all big queries and complaints to team leader
    Make calls to customers as required
    Assist team leader through various support activities
    Meet other objectives as set by the unit-head

    COMPANY DESCRIPTION :
    KASYAP ISERVE is an International Customer Contact Center based in Mumbai the Finance Capital of India. With a 250 seat capacity and the ability to deploy over 600 CREs in a day, it provides integrated customer care solutions through voice (outbound) services round the clock to its global customers. Our business model leverages State-of-the-Art technology with skilled English proficient workforce to provide effective customer contact solutions of superior quality at competitive costs. For more details visit our website www.kasyapiserve.com.(You can also see snapshots of the vicinity)
    Ctc person:
    Miss Semina Sodawala 4048 1000
    Extn: 1009

    CONTACT INFORMATION :
    Address : Mehra Centre,Plot no. 5/43,Marwah Estate,SakiVihar Rd,Andheri E,Mum72
    Phone : +91-22-40481000

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