eClinicalworks India Pvt. Ltd. - Mumbai

Discussion in 'Experienced Technical Jobs' started by Guest, Jun 15, 2011.

  1. Guest

    Guest Guest

    Software Specialist - Technical Support
    5 Opening(s)
    eClinicalworks India Pvt. Ltd.


    Experience: 1 - 3 Years
    Location: Mumbai, Mumbai Suburbs, Navi Mumbai
    Compensation: Rupees 1,75,000 - 3,50,000
    Best in the industry/ As per the company norms
    Education: UG - B.Sc - Computers,B.Tech/B.E. - Computers,BCA,Diploma - Computers,Other Graduate
    PG - M.Sc - Computers,M.Tech - Computers,MCA


    Desired Candidate Profile

    Technical Skillset Requirement

    • Good understanding of Architecture

    • Good understanding of Servers (Application, Database & FTP)

    • Good Networking Concepts.

    • Knowledge of Linux, MySql , MsSql Servers

    • Good understanding of program languages(Java , Visual Basics)



    General Requirement

    • Good Communication skills.

    • Good Analytical Skills

    • Zeal to learn and work on new technologies.

    • Willing to work 24/7, primarily night shifts



    Education

    Any Graduate in Computer Science (B E Comp, BSC IT, BCS etc)

    OR

    Any Graduate with completion our technical courses like GNIIT etc (which involves more than 2 years of technical training)



    Easy Catchment Area

    Candidates working in call centres who match the education criteria and are looking for movement to IT industry.

    Job Description

    Roles and Responsibilities:



    A Software Specialist – Technical Support will be the Technical Account Manager for all eCW clients assigned to him/her. He/she will be responsible for providing technical assistance to all eCW clients which they may be facing while working on any of the eCW products. This will involve working on complex network architectures and working on our Hosted solution too.



    Key Responsibilities:

    • • Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.

    • Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.

    • Maintain the highest level of soft-skills and telephone etiquettes.

    • Handle cases/schedules and escalations appropriately.

    • Share the technical expertise, soft-skills and telephone etiquettes with the team.

    • Share latest technical/process related inputs with the team.

    • He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)

    • Reporting to work on all the scheduled day and not taking an unplanned absenteeism.

    • Follows & Promote the company culture, its vision & values.



    Keywords: technical support,troubleshooting,SQL,Java
    Company Profile
    eClinicalWorks is a private medical software company & an established leader in the ambulatory Electronic Medical Records (EMR) and Practice Management (PM) industry.
    We develop & support our application around the clock, with more than 50,000 provider using eClinicalWorks EMR all across United States of America .

    Contact Details
    Company Name: eClinicalworks India Pvt. Ltd.
    Website: http://www.eclinicalworks.com
    Executive Name: Ms. Soni Jaswal
    Address: eClinicalworks India Pvt Ltd
    Vedanta, 5th Floor, Makwana Lane Andheri Kurla
    road, Near S.M Centre Andheri East
    MUMBAI,Maharashtra,India 400059
    Email Address: soni.jaswal@eclinicalworks.com
    Telephone: 91-22-40975000
  2. Harshilkumar

    Harshilkumar Guest

    for job

    hi.
    my name is Harshilkumar Leuva. i m inetrested for this job.


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