Colt Technology Services ( India ) Pvt. Ltd. Gurgaon

Discussion in 'Experienced Technical Jobs' started by Guest, Oct 11, 2007.

  1. Guest

    Guest Guest

    Colt Technology Services ( India ) Pvt. Ltd.

    Designation Engagement Manager
    Job Description Main Purpose of Role:

    The EM role is to focus in identifying and propose services and partnerships necessary to create the business value for the customer, win the business and to ensure the internal/external customer achieves the expected result, has a great customer experience

    Key Tasks and Accountabilities

    Core Tasks

    Extensive experience in handling large SLA-driven support (and development) projects

    Very good customer facing and presentation skills

    Ability to handle large complex engagement using onsite-offshore model
    and multi-site delivery teams

    Escalation point for all service/ delivery related issues

    Overall responsible for successful service delivery

    Provide support in terms of solutioning/ proposals/presentations

    Interaction Point for the onsite team for all service lines and solution centers for India.

    Interaction Point for onsite team for India related strategy and roadmap.

    Ensures regular communication and reviews (Quality, accomplishments, budget, resources)

    Provide feedback to onsite teams on feasibility to project requests

    Initiates execution of a project

    Funnel demand for new projects and change requests

    Provides prioritization feedback when required.

    Feedback and impact analysis; identify issues and conflicts.

    Proactively communicate India CSNO objectives, policies and procedures.

    Manage the Engineer Exchange Program (Movement of Engineers from India to Onsite).

    Manage programs/agendas of visitors from onsite to India.
    Desired Profile Role Requirements

    Skills

    Language Expertise: German, French, Italian&Spanish, English (one each)

    To perform the job successfully, an individual must demonstrate the following competencies:

    Analytical synthesizes complex information; collects and researches data; uses intuition and experience to complement data.

    Problem Solving Identifies and resolves problems in a timely manner; gathers and analyses information skilfully; develops alternative solutions

    Communication speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Writes clearly and informatively, edits work for spelling and grammar; varies writing styles to meet needs; presents numerical data effectively; able to read and interpret written information

    Manages difficult customer situations; responds promptly to customer needs; responds to requests for service and assistance
    Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

    Displays a willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions
    Prioritizes and plans work activities; uses time efficiently.

    Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.

    Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

    Must be confident and self-directed and a keen learning attitude.

    Education:

    UG - Engineer (Telecom/Computers/Others)
    PG - MBA Prefered

    Other: Language Skills - Mandatory
    Experience 7 - 12
    Industry Type Telcom/ISP
    Functional Area ITES/BPO/KPO, Customer Service, Ops.
    Education UG - B.Tech/B.E. - Computers, Electronics/Telecomunication, Other Specialization
    PG - MBA/PGDM - Any Specialization
    Location Delhi, Delhi/NCR, Gurgaon
    Keywords Engagement Manager, Engagement Operations, CSNO objectives,
    Contact Colt Technology Services India Pvt Ltd

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