Catalog Associate @ Amazon Development Centre (India) Pvt. Ltd. in Bengaluru

Discussion in 'BPO / KPO jobs' started by naren, Apr 24, 2012.

  1. Job Description

    About Amazon and its Mission

    Amazon, a Fortune 500 company based in Seattle, Washington is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995 we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in the Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet

    Our overall mission is simple: We want to be the place where our customers can find, discover, and buy anything online! Whatever our customers tell us they want; we will find the means to deliver. In doing so we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value and trust for both our products and our service. Refer to the following link for further information (IndiaCareerWebsite)

    Retail Business Services Bangalore

    RBS was setup in 2008 in Chennai and in 2011 in Bangalore to support Retail Operations for North America, UK, Germany, and France marketplaces. We currently support various tasks such adding new items to Amazon catalog (Chennai), troubleshooting inventory related problems raised by Amazon warehouse associates and systems through workflow tools and address post sales issues via Andon-cord process. Some of our tenets include standardizing repetitive tasks , Identify automation possibilities, and perform tasks that are measureable for which throughput goals may be set. Our success will be defined by our ability to set and meet these goals for task completion with well-defined quality measures

    Job Description:

    RBS is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best prices, wide selection, and high quality product information. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. In this role the individual works on one or more critical tasks for a particular retail product category. These tasks include but are not limited to populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with external vendors/manufacturers, identifying and correcting errors, maintaining records of work received and work performed. In addition to being a production resource the individual is expected to take on larger organizational roles such as initiating and owning process improvement projects, mentoring junior associates, participating actively in stakeholder calls/meetings etc.

    I. Skills

    a. Strong written and spoken communication skills

    b. Good working knowledge of MS Office Suite

    c. Typing skill of 40 wpm with 100% accuracy

    II. Ability to

    a. Multi task in a fast paced environment

    b. Operate in the system with speed and accuracy necessary to meet Amazon standards

    c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

    III. Demonstrate

    a. Passion for delivering great customer experience

    b. Strong interpersonal skills

    c. Excellent listening skills

    d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

    IV. Critical Qualities / Characteristics

    a. Pace of implementation and consistency in performance

    b. Willingness to take initiatives and additional responsibilities

    c. Commitment and completion factor

    d. Peer respect - establish and maintain cooperative working relationships

    e. Creative and analytical problem solvers with a passion for operational excellence

    f. Identify areas of possible process improvements

    V. Operations

    a. Handle the day-to-day volumes and ensure the given SLAs and data quality are met

    b. Flag possible escalation, dive deep to recommend and implement corrective actions

    c. Flag spikes or dips in volumes in allotted task to Team Lead/Manager

    d. Flag any updates received from stakeholders on process to Team Lead/Manager

    e. Be part of client calls to raise challenges, lead, and document conference discussions

    f. Audit tasks assigned to junior associates and report quality metrics (Senior Associate)

    g. Train new staff and give feedback to the training team (Senior Associate)

    VI. Experience and Qualifications

    a. Bachelor’s degree in any discipline

    b. B1 and above for French Associates * (From any recognized university or Alliance Française)

    If interested Please walk in from 10am to 12pm in the below mentioned address on the 28th of April 2012:

    10th Floor, Brigade Gateway, World Trade Center, No,26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055

    Please send your resumes to

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